Xceed Plumbing is dedicated to upholding the Australian Privacy Principles, which establish clear guidelines for the responsible handling of Personal Information. These principles encompass the collection, utilisation, disclosure, and storage of Personal Information gathered during our business operations, ensuring compliance with the Privacy Act 1988 (Commonwealth) and its subsequent amendments, along with the Australian Privacy Principles (APPs) outlined within the Act. You can find the full text of the APPs online at the Office of the Australian Information Commissioner’s website, accessible via: https://www.oaic.gov.au/privacy/the-privacy-act/ Personal Information refers to details such as your name, postal or residential address, phone number, email address, as well as other transaction and registration information, including your employer’s name, your position, and financial data, which includes credit card information and data obtained from credit reporting agencies. Our commitment to safeguarding your personal information is of paramount importance. We have established policies and procedures to ensure that all personal information, regardless of its source, is treated with sensitivity, maintained securely, and aligned with the APPs.

This Privacy Policy will provide you with information on:

• The types of personal information we collect and store.
• How we gather and use this information.
• What happens if you choose not to provide the required information.
• How you can request access to your stored personal information.

At times, it may become necessary for Xceed Plumbing to review and revise this Privacy Policy. We retain the right to modify our policy at any time. Amendments or replacements of the Privacy Policy will be posted on our website.

Collection of Your Personal Information

We only collect personal information that is pertinent to our business relationship with you, enabling us to provide our services and products. We may collect your personal information through:

• Direct communication with you, which includes telephone, email, or facsimile correspondence.
• Registration on our website.
• Placing an order or service request with us.
• Interaction with and access to our website.
• Information obtained from other sources, including third parties such as credit reporting agencies.
• Any correspondence we receive from you.

Is Your Personal Information Secure?

Whenever you submit personal information, we manage it using the latest techniques and processes that adhere to current industry standards. This approach ensures that your personal information remains secure and confidential. We also take steps to destroy or permanently de-identify personal information if it is no longer required.

Use and Disclosure of Personal Information

By providing your personal information to us, you acknowledge and consent to its use and disclosure for the purpose for which it was initially collected or for related ancillary purposes, including:

• Supplying our services and products to you, in accordance with our Terms and Conditions and any agreements entered into with you, to facilitate, process, execute, and respond to your requests.
• Engaging third-party service providers to assist us in delivering and enhancing our services and products, as well as developing, improving, and marketing them to you.
• Meeting regulatory reporting requirements and complying with legal obligations by sharing information with regulatory bodies, law enforcement agencies, and officials for fraud prevention and related security purposes.
• Disclosing information to sellers or suppliers of products you purchase to enable the provision of our services to you.
• Identifying you and conducting appropriate checks, including credit checks.
• Administering and managing our services, products, and systems, including account management.
• Staff training and development to enhance service provision.
• Contacting you.
• Transferring information to our successors and/or assigns.

What Happens If You Choose Not to Disclose Personal Information?

You are under no obligation to provide any requested personal information. However, if you opt to withhold personal information, it may impede our ability to provide products and services that rely on the collection of such information.

Removing Your Personal Information

You may contact us in writing at any time to request the removal and deletion of your stored personal information.

Providing Personal Information About Another Person

By providing personal information about another person, you affirm that you are authorised to furnish this information to us. Furthermore, you undertake to inform that individual about our identity, how we utilise and disclose their information, and that they can access such information.

Linked Sites

Xceed Plumbing’s website may include links to websites owned or operated by other entities. It is advisable to inquire about the privacy policies of these entities. We are not accountable for the information or privacy practices of such websites.

How Can You Access Your Personal Information?

You may request access to the personal information we hold about you in writing. We will grant you access in accordance with the Act and APPs, except where these regulations allow us to refuse access. In the event of a denial of access, we will provide written reasons for the refusal.

How to Contact Us

Should you have any privacy-related questions, please contact us at 0461 470 905 or visit our website at https://www.xceedplumbing.com.au/. For further information on privacy law, please visit http://www.oaic.gov.au/privacy.