Privacy Policy
Our commitment to delivering high-quality services to you is paramount, and this policy outlines how we manage your Personal Information in accordance with our ongoing obligations.
We have adopted the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) (the Privacy Act). These principles dictate how we collect, use, disclose, store, secure, and dispose of your Personal Information.
For a copy of the Australian Privacy Principles, you can visit the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is Personal Information, and why do we collect it?
Personal Information refers to data or opinions that can identify an individual. Examples of Personal Information we gather include names, addresses, email addresses, and phone or fax numbers.
We obtain this Personal Information through various means, including correspondence, telephone calls, faxes, emails, our website, your website, media and publications, publicly available sources, and cookies from third parties. We cannot guarantee the policies or website links of authorised third parties.
Our primary reason for collecting your Personal Information is to provide our services to you, offer information to our clients, and engage in marketing activities. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in cases where you would reasonably expect such use or disclosure. You can unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and feasible, explain to you why we are collecting the information and how we intend to use it.
Sensitive Information
Sensitive information, as defined in the Privacy Act, includes details or opinions about an individual’s racial or ethnic origin, political views, membership in a political association, religious or philosophical beliefs, membership in a trade union or professional body, criminal record, or health information.
We will only use sensitive information for the following purposes:
- The primary purpose for which it was obtained.
- A secondary purpose directly related to the primary purpose.
- With your consent, or as required or authorised by law.
Third Parties
Whenever reasonable and feasible, we will collect your Personal Information directly from you. However, there may be situations where we receive information from third parties. In such cases, we will take reasonable steps to ensure that you are aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in various circumstances, including:
- To third parties with your consent for the purpose of use or disclosure.
- When required or authorised by law.
Security of Personal Information
We store your Personal Information in a manner that reasonably safeguards it from misuse, loss, unauthorised access, modification, or disclosure.
Once your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to either destroy it or permanently de-identify it. However, most Personal Information is or will be stored in client files, which we maintain for a minimum of 7 years.
Access to your Personal Information
You have the right to access the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. To access your Personal Information, please contact us in writing.
We do not charge a fee for access requests, but we may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may request identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
We consider it essential that your Personal Information remains accurate and up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and current. If you discover that the information we have is outdated or inaccurate, please notify us promptly so that we can update our records and continue to provide you with high-quality services.
Policy Updates
This Policy may undergo changes periodically and will be available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions or concerns regarding our Privacy Policy, please reach out to us using the contact information provided on our website.